 In Melbourne, a city known for its vibrancy and growth, thousands of people face a different reality. According to the Council to Homeless Persons, over 24,000 people experience homelessness in Victoria each night, and many struggle to access basic healthcare services. A lack of stable housing and support means that chronic illnesses go untreated, mental health issues are often unmanaged, and preventable conditions can escalate into emergency situations. Addressing these issues is not only urgent but critical to Melbourne’s public health landscape.
The Mobile GP Hybrid Telehealth Model has been introduced to bridge this healthcare gap, leveraging digital technology and local, in-person support to reach people without requiring them to visit traditional clinics. This approach aims to deliver consistent, accessible, and holistic healthcare services to Melbourne’s homeless population. What is the Mobile GP Hybrid Telehealth Model? The Mobile GP Hybrid Telehealth Model combines digital telehealth technology with on-the-ground support from community organisations. This dual approach offers flexible, immediate access to healthcare services, allowing clients to connect with a general practitioner (GP) from the security of a community-based location, such as one of the many Homeless Relief Services. This model aligns with findings from the Australian Institute of Health and Welfare, which has noted that increasing accessibility to preventative health services can significantly reduce emergency department visits and hospital admissions among people experiencing homelessness. Why This Model Matters: The Health Access Gap in Melbourne For those experiencing homelessness, healthcare is often out of reach. Data from the Victorian Department of Health indicates that nearly 45% of people experiencing homelessness report barriers to accessing necessary health services. The Mobile GP Hybrid Telehealth Model is designed to address these obstacles directly by enabling clients to access healthcare from familiar and supportive settings, such as HRS locations. Here, trained staff can assist clients in booking appointments and navigating digital tools, making healthcare more approachable and breaking down logistical and psychological barriers. How the Model Works: A Flexible, Local Approach to Healthcare This model functions through a streamlined, supportive system designed to meet people where they are. Here’s how it works in practice:
The Evidence: Positive Outcomes and Feedback Early data from similar telehealth models in Melbourne suggests a significant positive impact. The Royal Melbourne Hospital’s study on telehealth in homeless populations found that clients who received consistent, accessible telehealth services reported a 30% reduction in emergency department visits over six months. Additionally, those with complex health issues who accessed telehealth services through community support reported increased medication adherence and improved health outcomes. Feedback from both clients and staff at Vincent Care's Ozanam House reflects similar success. One client shared, “Having access to a doctor without needing to leave the place I feel safe has changed everything. I finally feel like my health is being looked after.” The Road Ahead: The next step is expanding the Mobile GP Hybrid Telehealth Model across Melbourne, reaching more people in need. Over the coming months, the goal is to partner with Homeless Relief Services. By engaging these partners, the program can continue to refine and adapt, gathering data to shape best practices in hybrid telehealth for homeless populations. A Healthier, More Inclusive Melbourne The Mobile GP Hybrid Telehealth Model is creating real change in how healthcare is delivered to Melbourne’s homeless community. By leveraging technology and community support, it is possible to bring healthcare closer to the people who need it most, breaking down barriers that have long kept them underserved. This model is not just about providing services but about creating an inclusive approach to healthcare that acknowledges and meets the unique needs of Melbourne’s homeless population. About the Author Brett is a project manager and healthcare advocate with a focus on improving access to essential services for Melbourne’s most vulnerable populations. With experience in community health initiatives, Brett currently leads the Mobile GP Hybrid Telehealth Model, an innovative program that brings accessible healthcare to people experiencing homelessness. Through a mix of telehealth and in-person support, Brett works closely with local Homeless Relief Services to bridge healthcare gaps and ensure continuity of care. Committed to fostering a more inclusive healthcare system, Brett believes in creating lasting partnerships and practical solutions that make a real difference in people’s lives.
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 In Australia, access to healthcare can be challenging for individuals experiencing homelessness, those who are elderly, and others facing housing insecurity. For these groups, getting to a GP clinic or specialist facility can feel out of reach, resulting in unmet healthcare needs that can lead to severe health complications. Responding to these needs, the Mobile GP program was created, employing a Hybrid model that combines in-person visits and Telehealth to make healthcare more accessible, practical, and responsive. This approach, which focuses on physical and mental health, brings medical and mental health support directly to people at homeless relief services, and community-based locations. Why Mobile GP? Why a Hybrid Model? Statistics from the Australian Bureau of Statistics (ABS) show that more than 116,000 people experience homelessness each night in Australia. In addition, as housing costs rise, homelessness and housing insecurity continue to affect a significant portion of the population. For individuals experiencing these conditions, a traditional healthcare setting may not be practical or accessible. Studies indicate that people experiencing homelessness often face higher rates of chronic illness and have a life expectancy nearly 30 years shorter than the general population, largely due to untreated health conditions. The Hybrid Mobile GP model was developed to address these healthcare access barriers by combining face-to-face and Telehealth services to provide on-demand care wherever people may be. This approach increases healthcare accessibility by delivering services through a blend of in-person visits and online support. It reduces the logistical and financial obstacles associated with traditional healthcare access, helping individuals receive medical attention on a more regular basis. How the Hybrid Model Works: A Flexible Approach to Consistent Care The Mobile GP Hybrid model is designed to be flexible, with in-person visits currently provided at Ozanam House in North Melbourne. To complement this, Telehealth services are available between visits, allowing for continuity of care that may otherwise be difficult to maintain. This Hybrid model has been effective for individuals who might otherwise go without essential healthcare services. For example, an elderly person living in transitional housing may have limited mobility, making travel to a clinic challenging. Through the Hybrid model, they can receive in-person medical assessments and manage ongoing health concerns through Telehealth appointments between visits, providing them with greater consistency in their care. For individuals experiencing homelessness, the Hybrid model can also provide continuity that is often lacking in standard healthcare. A person in temporary accommodation who struggles with mental health challenges can start their care journey with a Telehealth session and then continue with in-person support. By offering mental health services, the program works to reduce the gaps in care often encountered by those experiencing homelessness. Addressing Mental Health in Vulnerable Populations: Movember and the Mobile GP Program This Movember, the Mobile GP program is bringing attention to men’s mental health—a significant issue among those experiencing homelessness and housing insecurity. Men represent approximately 75% of suicides in Australia, with rates particularly high among those aged 85 and over. Among people facing housing insecurity, untreated mental health issues can further limit access to employment, social support, and stable housing. In the Mobile GP program, mental health support is offered through Telehealth. For someone dealing with housing instability, a Telehealth session may be the first step toward seeking help without the barriers associated with traditional clinical environments. A Flexible Future for Vulnerable Australians The Mobile GP Hybrid model’s combination of in-person and Telehealth care has shown potential in making healthcare accessible to those facing significant barriers. Through partnerships and ongoing developments, the program continues to adapt, aiming to meet a wider range of healthcare needs in diverse community settings. By increasing the flexibility and accessibility of care, the Mobile GP program is working to ensure that more Victorians can receive healthcare that suits their needs and circumstances. With this approach, the Mobile GP program is part of a broader effort to address the complex challenges of homelessness, housing insecurity, and mental health. As it evolves, the Hybrid model aims to provide a reliable, accessible healthcare option for vulnerable populations. Through collaboration and continued adaptation, this program seeks to bring care directly to individuals, offering a practical and dignified healthcare solution for Australians who may otherwise be left without access. About the Author Brett is a passionate advocate for accessible healthcare and community-driven support systems. As Project Manager of the Mobile GP program, he’s committed to creating solutions that bring life-saving care directly to vulnerable populations. With a background in healthcare project management and community initiatives, Brett champions innovative models to ensure that every individual, regardless of their circumstances, has access to critical medical and mental health services. Driven by a belief in the power of connection and community, Brett is also dedicated to sharing these stories and fostering greater awareness through his work in local media and healthcare integration.  Homelessness is often discussed as a social problem, but at its core, it’s a human one. Each individual experiencing homelessness is more than a statistic—they’re someone’s child, sibling, or friend. And yet, too often, they are stripped of their dignity, reduced to mere figures in policy debates.
What if we reframed our perspective? What if we looked at people experiencing homelessness not as a problem to be solved, but as individuals deserving the same respect and humanity as anyone else? From our experience working on the frontlines of healthcare services for homeless populations at Ozanam House, we've seen how transformative human connection can be. It’s simple but powerful. And it’s something we can all bring to our daily interactions. The Power of Human Connection Homelessness doesn’t just take away shelter; it erodes a person’s sense of belonging, security, and often, their identity. Many of the individuals I’ve worked with experience a deep sense of isolation. They become invisible, ignored by a society that moves past them without a second glance. Imagine the feeling of walking down a busy street where no one acknowledges your existence. It’s not just disheartening—it’s dehumanizing. What’s missing in these interactions is something fundamental: a recognition of our shared humanity. Shifting the Narrative Step one in treating homeless individuals with dignity is to change the narrative around them. We need to stop thinking of people as “the homeless” and instead recognize that they are people experiencing homelessness. It’s a critical distinction. Homelessness is a situation—a crisis they are enduring—not a permanent identity. Too often, homelessness is framed as the consequence of poor choices. But this narrative is both misguided and dangerous. Yes, addiction and mental health challenges often play a role, but these are complex issues requiring empathy and support, not judgment. For many, homelessness results from systemic issues—job loss, domestic violence, or an absence of affordable housing—that can happen to anyone. Steps for Empathy and Action How do we, as individuals, shift from passive observers to active participants in treating homeless people with dignity? Here are practical ways to foster empathy and make a meaningful impact: 1. Acknowledge Them: Make eye contact. Say hello. These small gestures signal that they are seen—that they matter. 2. Listen to Their Stories: If the opportunity arises, have a conversation. You’ll often find remarkable resilience, intelligence, and humor. Listening fosters understanding and human connection. 3. Support Local Solutions: Get involved. Donate to shelters, volunteer at food banks, or support programs like Mobile GP, which provides healthcare to those in need. 4. Advocate for Change: The root causes of homelessness—lack of affordable housing, inadequate mental health services, and failing social safety nets—require systemic solutions. Use your voice to support policies that address these challenges. Restoring Dignity, One Interaction at a Time Treating people with dignity doesn’t require monumental acts. It starts with recognizing the humanity of everyone, regardless of their situation. When we look past labels and see the individual, we begin to understand how much we all have in common. A little dignity—extended through even the simplest of gestures—can help restore someone’s sense of worth and hope for the future. Ultimately, how we treat our most vulnerable citizens speaks volumes about our collective character. If we are serious about building a society that is compassionate, equitable, and just, we must start by treating everyone with the respect and humanity they deserve. Now is the time to act. Let’s reshape how we engage with the homeless population. Not through grand gestures or temporary solutions, but through daily acts of empathy and dignity. The ripple effect of small, intentional actions can lead to a society that values every human life, no matter their circumstances. And in doing so, we not only help others—we elevate ourselves. About the Author: Brett is a project manager. With over two decades of experience in the health and insurance industries, Brett leads initiatives focused on early interventions for ageing and healthcare access for underserved communities. From Homelessness to Health: How a Patient-Centered Mobile GP Program is Transforming Tracy's Life8/10/2024  Healthcare, at its core, is about more than just treating illnesses—it’s about addressing the needs of the whole person. In today’s world, where access to healthcare remains a challenge for vulnerable populations, particularly those experiencing homelessness, innovative models of care are critical. Tracy’s story is a testament to the power of personalised, multidisciplinary care delivered through a Mobile GP Program that is making a profound impact on those at the margins of society.
Tracy, a 52-year-old woman, joined the Mobile GP Program in November 2024. At the time, she was living at Ozanam House, a crisis accommodation facility, struggling with both physical and mental health challenges, compounded by homelessness and substance dependency. Her experience with healthcare systems in the past had been one of disconnection and dismissal—she felt like a number, not a person. But this time, things were different. Breaking Down Barriers to Care Tracy's journey with the Mobile GP Program began with more than just a medical appointment. The program, designed to serve individuals experiencing homelessness or at risk of it, is built around the idea of meeting people where they are, literally and figuratively. For Tracy, this meant accessing care in a familiar and supportive environment at Ozanam House. Although the program relies heavily on telehealth, which allows patients to connect with a GP without leaving their residence, Tracy still had to attend Ozanam House for her appointments. While this posed occasional challenges—her mental and physical condition sometimes made it difficult to leave her room—it also ensured she had consistent, reliable access to healthcare. Under the care of her telehealth GP, Dr Hardik, Tracy was finally able to receive the mental health support she needed. She was connected with counselling services, helping her to address long-standing issues related to anxiety, depression, and alcohol dependency. Tracy completed an Alcohol Program and, for the first time in years, has remained sober for over 100 days. More than the medical treatment, though, Tracy valued the respect and dignity with which she was treated. "Dr Hardik is the first doctor who’s ever treated me like a human," she shared. That simple, yet profound, recognition made all the difference in her willingness to stay engaged with her care. The Power of Connection One of the key differentiators of the Mobile GP Program is its multidisciplinary approach. Beyond the telehealth GP, Tracy formed meaningful relationships with Brett, the Project Manager, and Jack, a nurse who became a consistent source of support. Their genuine care, humour, and connection built a sense of trust that Tracy had never experienced in a healthcare setting before. Healthcare is more than just prescriptions and diagnoses—it’s about people. Brett and Jack understood this and took the time to build rapport with Tracy, making sure that each appointment was not just a clinical check-up, but also an opportunity to connect on a human level. This rapport became a vital thread in Tracy’s journey towards stability. With the program’s support, Tracy was able to transition from homelessness into public housing arranged by Ozanam House. Stable housing, combined with her newfound sobriety and mental health improvements, set Tracy on a path to reclaiming her life. But this journey is not over; it is transforming, and each day brings new opportunities for growth and healing. The Impact of Tailored, Multidisciplinary Care The Mobile GP Program's effectiveness lies in its holistic approach to healthcare. Tracy’s progress highlights the importance of treating not just symptoms but the root causes of health issues—whether they be mental, physical, or social. By coordinating care across disciplines, the program was able to address Tracy’s health comprehensively. However, there were gaps. While telehealth and GP care were cornerstones of the program, Tracy could have benefited from a broader range of allied health services. Regular access to a physiotherapist or nutritionist, for example, could have bolstered her physical health even further. Expanding the program to incorporate allied health services could significantly enhance the outcomes for patients like Tracy, offering a more rounded approach to recovery and wellbeing. There’s also the challenge of access. Currently, patients like Tracy must travel to Ozanam House for their appointments. While the program has been successful within this framework, expanding telehealth capabilities to allow patients to receive care from their own homes—once they have moved into public housing—could increase patient engagement and reduce barriers to accessing consistent care. A Path Forward: Lessons for Healthcare Providers Tracy’s case underscores the critical need for healthcare programs that focus on both the physical and social determinants of health. Programs like the Mobile GP are not just about treating illness—they’re about restoring dignity, stability, and hope. For healthcare providers and policymakers, the lesson is clear: effective healthcare for vulnerable populations requires a comprehensive, patient-centred approach. By prioritising the human connection, offering consistent and coordinated care, and addressing the root causes of poor health, programs like the Mobile GP can make a meaningful difference. The next step is to scale these programs—both geographically and in scope. Expanding telehealth capabilities, incorporating allied health services, and addressing housing instability will be critical to ensuring that more patients like Tracy can access the care they need to regain control of their lives. Healthcare is evolving, and the time has come for more models like the Mobile GP Program to lead the way in transforming lives—one patient at a time. Final Thoughts Tracy’s story is one of resilience, transformation, and hope. It’s also a story of what healthcare can and should be—a system that treats people, not just patients, and sees beyond symptoms to address the whole person. As we continue to push for better healthcare models, let’s remember Tracy, and the countless others like her, who are depending on us to build a healthcare system that works for everyone. Author Bio: Brett is the Mobile GP Project Manager at Atticus Health, where he leads innovative healthcare initiatives aimed at providing comprehensive support to vulnerable populations. With a passion for patient-centred care and community engagement, Brett works tirelessly to improve health outcomes for individuals experiencing homelessness and to advocate for the integration of holistic health services. Through his leadership, the Mobile GP Program is transforming lives and creating pathways for stability and recovery.  Access to healthcare is a fundamental need, yet many vulnerable populations, including those experiencing homelessness and older adults, continue to face significant barriers. The Mobile GP Program offers an innovative solution, helping to bridge these gaps by bringing healthcare services directly to the people who need them most. This program combines telehealth and face-to-face consultations, offering a flexible, patient-centred approach. By involving a team of healthcare professionals, including GPs, specialists, and allied health workers, the program aims to improve health outcomes for populations that often struggle to access consistent care. Addressing the Challenges of Healthcare Access For individuals experiencing homelessness and for older adults, healthcare is not always easily accessible. Homeless individuals often lack the stability required to maintain regular medical appointments, while older adults, particularly those with limited mobility, may struggle to travel to a clinic. These challenges can lead to worsening health conditions, both physical and mental. The Mobile GP Program was developed in response to these needs, with the aim of offering more flexible, accessible care. By utilising both telehealth services and in-person consultations, the program provides a comprehensive healthcare model tailored to the needs of its patients. Telehealth: Convenience and Consistency One of the key features of the Mobile GP Program is its use of telehealth. Patients can connect with a General Practitioner (GP) via phone or video call, making healthcare more accessible for those who face barriers to attending physical appointments. For individuals experiencing homelessness, or those living in remote or difficult-to-reach areas, telehealth offers a practical solution. It allows for more regular check-ins, the management of chronic conditions, and the provision of advice without the need for travel. Telehealth has proven especially valuable for older adults who may have mobility challenges. These patients can still maintain a relationship with their healthcare provider and receive the necessary care without having to leave their homes. However, telehealth is not a complete substitute for in-person care, and that’s where the Mobile GP Program’s face-to-face consultations come in. Face-to-Face Consultations: When Hands-On Care is Essential While telehealth offers convenience, some situations call for direct, in-person care. To address this need, the Mobile GP Program also provides face-to-face consultations in community settings. Healthcare professionals visit patients in shelters, aged care facilities, and community hubs, bringing essential services to locations that are accessible for vulnerable populations. In-person consultations are critical for services like physical examinations, blood tests, and treatments that cannot be provided through telehealth. By combining both modes of care, the Mobile GP Program ensures that patients receive the right type of support when and where they need it. Multidisciplinary Care for Better Outcomes The success of the Mobile GP Program is not only due to its flexible approach but also to the diverse team of healthcare professionals involved. Patients have access to a range of specialists, from GPs to mental health social workers, physiotherapists, and geriatricians. This team-based approach helps ensure that all aspects of a patient’s health are addressed. For individuals experiencing homelessness, mental health support is particularly crucial. The instability of homelessness often leads to, or exacerbates, mental health issues. Having a mental health social worker on the team allows the program to provide emotional and psychological support in addition to physical healthcare. Older adults also benefit from this integrated approach. Geriatricians and physiotherapists work together to address mobility issues, chronic pain, and other age-related health concerns. For some, the Mobile GP Program has even facilitated access to home care services, ensuring that older patients receive ongoing support for their daily health needs. Improving Healthcare Equity One of the main goals of the Mobile GP Program is to improve healthcare equity. Vulnerable populations are often left behind by traditional healthcare systems, due to financial barriers, lack of transportation, or geographic isolation. By taking healthcare directly to these individuals, the Mobile GP Program is helping to close these gaps. The program also focuses on preventative care, which can help reduce the burden on emergency services. By providing regular check-ups, managing chronic conditions, and offering early interventions, the program aims to prevent health issues from escalating into emergencies. This not only benefits patients but also helps reduce strain on the healthcare system as a whole. Looking Ahead The Mobile GP Program is just one example of how healthcare can be adapted to better meet the needs of vulnerable populations. Its flexible combination of telehealth and face-to-face consultations, along with its multidisciplinary team, offers a model for how healthcare can be delivered more equitably and efficiently. While the program has made a difference in the lives of many, it still faces challenges in reaching more people and raising awareness of its services. As healthcare continues to evolve, programs like this one offer valuable insights into how we can better serve all members of our community. Raising Awareness As with any initiative, the success of the Mobile GP Program depends, in part, on public awareness. Sharing information about the program can help ensure that more individuals who need these services can access them. By spreading the word, we can support programs that bring healthcare to those who might otherwise go without. If you found this article helpful, consider sharing it with your network. Together, we can help raise awareness of the Mobile GP Program and the critical role it plays in improving healthcare for vulnerable populations. Author Bio: Brett is a Project Manager for Atticus Health and the Mobile GP Program, specialising in healthcare access for vulnerable populations. With 3 years of experience in healthcare management, Brett is committed to improving patient care for communities in need, including those experiencing homelessness and the elderly. In addition to his healthcare work, Brett is an advocate for local engagement, serving as the Executive Producer at Radio Western Port, where he fosters community connection through storytelling and information sharing.  At Atticus Health, we’re not just delivering healthcare; we’re redefining what it means to care for our community. Our Mobile GP project is accessible, and reaches patients where they are, and addresses' their unique needs. One of our most compelling success stories is that of Rama—a patient whose life has been transformed by the integrated care provided by Atticus Health and Mark & Sylvie’s Home Care. Rama’s Story: Navigating Complex Healthcare Needs Rama’s journey is a testament to the power of personalised, patient-centred care. Living with chronic conditions and limited mobility, accessing traditional healthcare had become an overwhelming challenge. For Rama, every trip to the doctor’s office meant navigating obstacles that often felt insurmountable. But through the Mobile GP program, Rama found a lifeline. The journey began with a simple yet profound shift: bringing healthcare to Rama instead of the other way around. Through regular Telehealth GP consultations, Rama could connect with a doctor from the comfort of home. These virtual visits allowed for ongoing health assessments, medication adjustments, and immediate access to medical advice, making healthcare both accessible and convenient. Specialist Support Tailored to Rama’s Needs The Mobile GP program’s value lies not just in the convenience of Telehealth but in its comprehensive, integrated approach. Recognising the complexity of Rama’s needs, we introduced specialist care from a Geriatrician. This expert brought a nuanced understanding of the challenges associated with ageing, providing personalised care that addressed Rama’s long-term health goals. The Geriatricians' involvement was pivotal, focusing on medication optimisation and proactive management of Rama’s conditions. But Rama’s journey didn’t stop at specialist care. To further enhance mobility and overall wellbeing, Rama began receiving physiotherapy sessions tailored to her specific needs. These weekly sessions helped Rama regain strength, improve balance, and restore a sense of independence—outcomes that have dramatically improved Rama’s quality of life. Integrating Home Care for a Seamless Experience One of the most significant elements of Rama’s care journey has been the integration of home care services through Mark & Sylvie’s. By combining medical support with home care, we created a seamless experience that addresses both health and daily living needs. For Rama, this meant receiving not just medical care but the everyday support needed to live safely and comfortably at home. Mark & Sylvie’s team provided assistance with daily tasks, offering Rama the freedom to focus on what truly matters—living a fulfilling life. This integration ensures that our patients don’t just receive care; they receive the right care at the right time, delivered in a way that supports their independence and dignity. The Impact: A New Lease on Life Rama’s story is more than a success; it’s a powerful example of how holistic, patient-centred care can transform lives. Through the collaboration between Atticus Health and Mark & Sylvie’s Home Care, Rama now enjoys a better quality of life, improved health outcomes, and renewed independence. The Mobile GP program isn’t just about providing healthcare—it’s about creating meaningful change. For patients like Rama, this integrated approach has made all the difference, offering a path to better health that feels accessible, compassionate, and tailored to their needs. Conclusion: A Model for the Future of Care Rama’s journey underscores the profound impact of integrated care models that prioritise the patient experience. At Atticus Health, we’re committed to expanding this approach, ensuring that more individuals can benefit from our unique blend of medical and home care services. As we continue to innovate and expand, our goal remains clear: to provide healthcare that truly meets the needs of every patient, enhancing lives and empowering individuals to live their best possible lives. Author Bio: Brett, Project Manager at Atticus Health & Mobile GP Project Brett is Project Manager with experience in healthcare innovation, specialising in integrated care models that bridge the gap between medical and home care. Passionate about creating accessible healthcare solutions, Brett is focused on developing and expanding the Mobile GP program at Atticus Health.  Introduction
Mobile GP has implemented a model of integrated healthcare and home care, combining services from Atticus Health with Mark & Sylvie's Home Care. This approach aims to improve access to comprehensive care and enhance the wellbeing of individuals at risk of homelessness. Supported by the Early Interventions Program for Health Ageing in conjunction with the North West Melbourne Primary Health Network (NWMPHN), the program provides a patient-centred solution tailored to individual needs. 1. A Holistic Approach to Healthcare For those experiencing or at risk of homelessness, consistent and quality healthcare can often be difficult to access. By integrating healthcare and home care, Ozanam House aims to provide a holistic solution, ensuring that individuals not only receive necessary medical attention but also ongoing support for daily living needs. Atticus Health's Contribution Atticus Health delivers regular medical and specialist services to Ozanam House residents, including:
These services are designed to meet each resident’s specific needs, focusing on both immediate care and long-term health management. 2. The Role of Mark & Sylvie's Home Care In addition to medical care, many residents of Ozanam House require support with daily living tasks. Mark & Sylvie's Home Care provides this vital assistance, including:
3. Integration for Better Outcomes This integrated model seeks to improve outcomes by aligning healthcare and home care services. The collaboration with the Early Interventions Program for Health Ageing ensures that the medical and home care teams work together to provide continuous, coordinated care. A. Coordinated Care The partnership between Atticus Health, Mark & Sylvie's Home Care, and the Early Interventions for health ageing Program enables a more seamless coordination of services. For example, a resident managing a chronic condition may receive medical treatment from Atticus Health, while the home care team ensures their living environment supports their recovery, assisting with medication management and follow-up care. B. Continuity of Care With healthcare and home care integrated, residents experience fewer gaps in their care, reducing the risk of complications. This approach is particularly beneficial for older residents who need both medical monitoring and assistance with daily activities. The combination of services results in fewer hospitalisations and overall improved health outcomes. C. Patient-Centred Focus The model revolves around the unique needs of each resident. By engaging key workers and case managers at Ozanam House, care plans are developed with a focus on personalised, comprehensive support, ensuring that individuals receive the right services at the right time. 4. A Real-Life Example A resident named Reena (name changed for privacy), aged 84, faced multiple health challenges alongside mobility limitations. Through the integrated services provided by Atticus Health and Mark & Sylvie's Home Care:
As a result, Reena experiences significant improvements in her health and regained a degree of independence, which allows her to transition towards more stable living arrangements. Conclusion The integration of healthcare from Atticus Health, home care from Mark & Sylvie's Home Care, and the Early Interventions Program for Health Ageing at Ozanam House provides a comprehensive model of care for vulnerable populations. By addressing both medical and home care needs, the program strives to offer residents a higher quality of life and a path towards long-term stability. To learn more about the Mobile GP Project, visit the website here for further information on how this initiative supports community health services. ------------------------------------------------------------------------------------------------------- About the Author This article was written by Brett, Project Manager for the Mobile GP program at Ozanam House. With a passion for community health and supporting vulnerable populations, Brett's work focuses on developing integrated healthcare models to improve the quality of life for individuals facing complex challenges.  Introduction: When it comes to addressing homelessness and healthcare, community collaboration is key. No single organisation can tackle the issue alone, but together, we can make a real difference. That’s where partnerships with programs like Mobile GP come in. Why Are Partnerships Important? Homelessness is a multifaceted issue, and the healthcare needs of this population are complex. By partnering with local community groups, Mobile GP is able to expand its reach and provide services to individuals who may otherwise fall through the cracks. How Do Community Groups Benefit from Collaborating with Mobile GP? Local groups working with homeless populations often have direct access to individuals who need healthcare the most. By partnering with Mobile GP, these groups can ensure their clients have access to comprehensive healthcare services, including general medicine, mental health care, and chronic disease management. What Are the Long-Term Benefits? Expanding healthcare access not only improves individual health outcomes but also strengthens the community as a whole. Healthier individuals are better able to participate in society, seek employment, and engage with their communities, reducing the long-term costs associated with untreated health issues. Conclusion: Collaboration is key to improving healthcare for Melbourne’s homeless population. By partnering with Mobile GP, community groups can help ensure that everyone has access to the care they need, no matter their circumstances. Interested in learning more about how your organisation can partner with Mobile GP? Contact us at 1300 268 431 to explore partnership opportunities. ------------------------------------------------------------------------------------------------------ Author Bio: Brett is a Project Manager in the Mobile GP program, focusing on improving healthcare access for vulnerable populations, including the homeless community in Melbourne. Brett leads innovative initiatives like the Mobile GP service at Ozanam House. Brett’s passion lies in creating meaningful partnerships that enhance healthcare delivery and bring vital services to those in need.  Homelessness is an escalating crisis in Melbourne, with thousands left vulnerable on the streets every night. While immediate needs like food and shelter are often prioritised, there’s another, more insidious issue that often goes unaddressed: mental health. For Melbourne’s homeless, access to mental health care isn’t just a matter of wellbeing—it’s a crucial factor in breaking the cycle of homelessness itself. In this article, we delve into why mental health care is indispensable for Melbourne’s homeless population and how targeted interventions can turn lives around. The Interconnection Between Homelessness and Mental Health The link between mental health and homelessness is complex and deeply intertwined. Many individuals experiencing homelessness suffer from mental health disorders, including depression, anxiety, PTSD, and schizophrenia. According to the Australian Institute of Health and Welfare, nearly one in three homeless individuals has a diagnosed mental health condition—a figure that is likely underreported given the transient and often hidden nature of this group. Mental health conditions make it significantly harder for individuals to find and maintain stable housing, secure employment, or access essential services. Compounded by the trauma and stress of living rough, these challenges often create a vicious cycle that is difficult, if not impossible, to break without proper support. Barriers to Accessing Mental Health Care Despite the clear need, Melbourne’s homeless population faces significant hurdles in accessing mental health care:
Why Mental Health Care Matters Addressing mental health is not just about treating symptoms—it’s about paving the way for a more stable and fulfilling life. Here’s why mental health care is essential for Melbourne’s homeless:
Real-World Impact: Success Stories from Melbourne Initiatives like the Mobile GP program at Ozanam House demonstrate the transformative power of integrated health services, including mental health care. By providing regular access to mental health professionals, social workers, and GPs, these programs help individuals take control of their health and move closer to permanent housing. Strategies for Making a Difference To address the mental health needs of Melbourne’s homeless population effectively, a comprehensive approach is essential:
Mental health care is a lifeline, not a luxury, for Melbourne’s homeless population. It is a critical element in the fight against homelessness, providing not just symptom relief but a pathway to stability and recovery. By expanding access to mental health services and integrating them into broader homelessness support initiatives, we can create a more inclusive Melbourne where everyone has the opportunity to thrive. If you or someone you know is experiencing homelessness and needs mental health support, reach out to local organisations like VincentCare - Ozanam House. Your actions can help make a real difference. AuthorBrett is a dedicated healthcare professional and advocate for marginalised communities. As the Project Manager for the Mobile GP program at Ozanam House, Brett works to integrate comprehensive health services for Melbourne’s vulnerable populations. His commitment extends to raising awareness about the intersection of mental health and homelessness, striving to create impactful, lasting change in the community. One Year In: A Transformative Year for the Mobile GP Project at VincentCare's Ozanam House11/9/2024  The Mobile GP project at VincentCare's Ozanam House—it’s been a rollercoaster of a first year. We’re talking major wins, some tough challenges, and a whole lot of heart. This program isn’t just about healthcare; it’s about making a real difference in the lives of those facing homelessness. Buckle up, because this journey is all about impact. Overview of the Mobile GP Project Launched to bridge the healthcare gap for individuals facing homelessness, the Mobile GP project offers a variety of services, including nursing (patient advocate), GP Telehealth, face-to-face specialist consultations, mental health support, and physiotherapy. The program's holistic approach aims to address both immediate and long-term health needs, integrating with Mark & Sylvie's Home Care for older residents. Wins and Impact Patient Enrollment and Engagement: Over the past year, the program has successfully enrolled 44 patients, all from priority populations including CALD, disability, LGBTIQA+, refugees/asylum seekers, and those experiencing or at risk of homelessness. Healthcare Delivery: The services provided included 60 GP Telehealth consultations, fortnightly sessions with a specialist Geriatrician and General Physician, weekly appointments with a Mental Health Social Worker, and monthly physiotherapy sessions. The program has demonstrated its ability to adapt to patients' unique needs, ensuring comprehensive care. Integration with Home Care: Three older residents have been fully integrated into Mark & Sylvie's Home Care, exemplifying the program's commitment to continuous, integrated care. Impact Stories and Real Talk: The impact of the Mobile GP project is best illustrated through individual stories. A number of people have reported significant improvements in their health and well-being, attributing their progress to the consistent and compassionate care provided by the program's team. Testimonials highlight increased access to healthcare, better management of chronic conditions, and an overall sense of support and dignity. The Road Ahead Looking ahead, the Mobile GP project is gearing up for some serious moves. Here’s the game plan for the next year: 1. Expanding Partnerships: We’re doubling down on collaboration, teaming up with more community organisations to bring in more patients and build stronger support networks. 2. Enhancing Services: We’re not just stopping at good—we’re aiming for great. We’re tweaking what’s already working based on real patient feedback and cutting-edge healthcare trends. 3. Continuous Improvement: We’re all about leveling up. Our focus is on making sure more people get the tailored care they need through the GP Management Health Plans. Final Thoughts: Providing access to healthcare isn’t just a job—it’s a mission. At the end of the day, it’s showing up for our community, making sure everyone gets the care they deserve. We’re not stopping here. Year two? It’s all about pushing harder, reaching further, and ensuring that less people are getting left behind. We’re making health and home care more than just a service; we’re making it a lifeline. AuthorBrett, a Project Manager at Atticus Health, collaborates closely with clinicians to advocate for early interventions in healthcare, leading initiatives designed to enhance community health outcomes. Brett brings together his experience in healthcare and community engagement to foster meaningful change, transcends traditional medical care and embraces the dignity and humanity of every individual. |
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